Terms​

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1. Our Service

 

Refined Parenting provides non-urgent parenting support and guidance for parents and caregivers. Support may cover areas such as sleep, feeding, routines, development, behaviour and family life.

 

Our services are not a substitute for medical assessment, diagnosis, emergency care or treatment.

 

2. How Support Is Delivered

 

Support may be provided by video call, telephone, email or other agreed methods, depending on the service booked.

 

3. Photos & Videos

 

Please do not send unsolicited photographs or videos. We do not provide image-based assessments or request images of sensitive areas. Where an in-person or medical assessment is needed, we will advise you to contact an appropriate healthcare service.

 

4. Payment, Cancellation & Rescheduling

 

Payment is required when booking unless otherwise agreed.

 

You may reschedule with at least 24 hours’ notice, subject to availability. Our standard cancellation policy allows cancellations up to 48 hours before an appointment for a refund.

 

Where UK consumer cancellation rights apply, you may also have a statutory 14-day cancellation period. If you ask us to begin providing a service during this period, you may be required to pay for services already provided. Once a service has been fully delivered at your request, your right to cancel may end.

 

5. Scope & Safeguarding

 

We will let you know if a concern falls outside the scope of our service and recommend appropriate professional support where necessary.

 

We take safeguarding seriously. Where we have a serious concern about the safety or welfare of a child or another person, we may take appropriate action or share information where required by law or safeguarding responsibilities.

 

6. Confidentiality

 

Information shared with us is treated confidentially, subject to legal and safeguarding obligations.

 

Consultations may not be recorded, reproduced or distributed without the prior written permission of Refined Parenting & Wellbeing Ltd.

 

7. Resources

 

Any handouts, plans, written guidance or other resources provided are for your personal use only and may not be copied, adapted, distributed or used commercially without permission.

 

8. Responsibility & Liability

 

Our guidance is based on the information you provide, professional experience and available evidence at the time.

 

You remain responsible for decisions relating to yourself and your child. Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability arising from negligence where applicable.

 

9. Ending Services

 

We may end or refuse to continue a service where there is inappropriate behaviour, misuse of the service, non-payment, unauthorised recording or another serious breach of these terms.

 

You may also stop using our services at any time, subject to any applicable payment or cancellation terms.

 

10. Governing Law

 

These terms are governed by the laws of England and Wales, and the courts of England and Wales will have jurisdiction over any dispute.

 

By booking or using our services, you confirm that you have read and accepted these terms.

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Privacy Policy

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At Refined Parenting & Wellbeing Ltd (“we”, “our” or “us”), we take your privacy seriously. This policy explains how we collect, use and protect personal information when you visit our website, make an enquiry, book a service or work with us.

 

1. Information We Collect

 

Depending on the service, we may collect:

 

• your name and contact details;

• your child’s name, age or date of birth;

• information you choose to share about health, development, wellbeing or family circumstances;

• questionnaires and consultation notes;

• correspondence and booking information;

• payment and invoicing information.

 

Payment details are processed through our third-party payment providers and are not stored directly by us.

 

2. How We Use Your Information

 

We use personal information to:

 

• respond to enquiries and deliver services;

• provide relevant guidance and follow-up support;

• manage appointments, payments and records;

• maintain appropriate safeguarding and professional records;

• contact another professional or service where you have agreed to this, or where we are legally permitted or required to do so.

 

We do not sell your personal information.

 

3. Our Legal Basis

 

We process personal data where necessary to provide a service, meet our legal obligations or pursue legitimate business interests.

 

Where you provide health, developmental or other sensitive information, this may be treated as special category data under UK data protection law and will only be processed where an appropriate lawful basis and additional condition applies.

 

4. Sharing Information

 

We only share personal information where necessary, for example with trusted service providers who support our business, where you have given permission, or where disclosure is required for legal or safeguarding reasons.

 

5. Storage & Retention

 

Information is stored using appropriate security measures, including secure systems and password-protected devices.

 

We retain information only for as long as reasonably necessary for the purpose it was collected and to meet any legal, safeguarding, insurance or professional requirements.

 

6. Your Rights

 

Under UK data protection law, you may have the right to:

 

• access the personal information we hold about you;

• ask us to correct inaccurate information;

• request deletion or restriction of your data in certain circumstances;

• object to certain types of processing;

• withdraw consent where consent is being relied upon;

• request transfer of your information where applicable.

 

You can contact us through the website to make a request or ask a privacy-related question.

 

7. Cookies & Website Data

 

Our website may use cookies and analytics tools to understand how the website is used and improve its performance. You can manage cookies through your browser or any cookie controls provided on the website.

 

8. Contact

 

For questions about this Privacy Policy or how your personal information is handled, please contact Refined Parenting & Wellbeing Ltd through the contact details provided on our website.

 

Last updated: 29th August 2026

Refined Parenting & Wellbeing Ltd

Registered in the United Kingdom