Terms​

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1. What This Service Offers

This service provides one-to-one, non-urgent parenting support from birth to age five, with a focus on the first two years. Topics may include sleep, feeding, routines, development, behaviour, and adjusting to life with a new baby or toddler. It is not a medical or emergency service.

 

2. How Support Is Delivered

Appointments are held by video or voice call. Ongoing support (if included) may be offered through a mix of video, phone, or email check-ins — depending on your plan and what suits you best.

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3. Media & Image Sharing​

Please do not send unsolicited photos or videos. This service does not include image-based assessments, and we will never request or review images of sensitive areas. If you require an image-based assessment during a live call, we will guide you to your GP or appropriate service. We do not offer advice based on appearance, as visuals cannot always be assessed accurately in a virtual setting. 

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4. Payments, Cancellations & Refunds​​

Full payment is required at the time of booking. You may cancel up to 48 hours in advance for a refund. Because time is reserved specifically for you, refunds are not available once support has started. You’re welcome to reschedule with at least 24 hours’ notice (subject to availability).

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5. Scope & Safeguarding

This is a supportive, parent-focused space — not a replacement for in-person care. If something falls outside the scope of parenting advice, we will guide you to the appropriate service. We follow safeguarding standards. If we ever had a serious concern about a child’s wellbeing, we would be open with you and take appropriate steps to keep everyone safe.

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6. Confidentiality & Data Protection

Your information is treated with care and in line with GDPR. Nothing will be shared without your consent unless required by safeguarding or legal obligations. All consultations are provided on a confidential basis and may not be recorded, reproduced, or distributed in any form, whether audio, video, or otherwise, without the express prior written consent of Refined Parenting & Wellbeing Ltd. Any unauthorised recording constitutes a material breach of these terms and may result in the immediate termination of services.

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7. Use of Resources

Any handouts or written materials shared with you are for your personal use only. Please do not copy, share, or adapt them without permission.

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8. Limitations of Liability

Refined Parenting & Wellbeing Ltd provides information and guidance based on current professional standards and evidence. However, all advice is general in nature and should not be taken as a substitute for individual medical advice, emergency care, or a clinical diagnosis. You remain responsible for the choices you make for yourself and your child. To the fullest extent permitted by law, we do not accept liability for any loss, injury, damage, or claim arising from your use of the service, unless caused by proven negligence or misconduct. This includes, but is not limited to, indirect or consequential loss, or failure to follow guidance provided.

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9. Termination of Services

We reserve the right to withdraw services at any time if we believe there has been a breach of these Terms and Conditions, including but not limited to: inappropriate behaviour, misuse of advice, unauthorised recording or distribution of session content, or failure to comply with agreed policies. You may also withdraw from services at any time, though cancellation terms may apply depending on the stage of the booking. Any outstanding payments remain due.

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10. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.

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By continuing with your booking, you confirm you’ve read and agreed to these terms.

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Privacy Policy

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At Refined Parenting & Wellbeing Ltd (“we,” “our,” or “us”), your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, book a service, or engage with us as a client.

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1. Who We Are

We are a UK-based parenting consultancy offering virtual consultations, developmental reviews, and digital wellbeing resources for families with young children.

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2. What Information We Collect

We may collect and securely store the following personal data:

Your name and contact details (email, phone number), your address or postcode (for service access or invoicing), your child’s name and date of birth or age, your child’s registered GP name and practice details (where relevant), health, wellbeing, or developmental concerns you choose to share, completed questionnaires (e.g. ASQ, ASQ:SE), notes from consultations, payment details (processed securely via third-party platforms), email correspondence.

This data is collected directly from you, with your consent, when you book or engage with our services.

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3. How We Use Your Information

We use your information to: Deliver parenting consultations and assessments, share questionnaires and interpret results, provide tailored follow-up support and resources, contact you securely regarding your child’s development, manage bookings, invoicing, and secure payment, maintain accurate consultation records in line with good practice, make contact with your child’s GP only with your prior consent (if needed). We will never sell or share your personal information with third parties for marketing purposes.

 

4. Legal Basis for Processing

We rely on the following legal grounds under UK GDPR: Your consent (e.g. when submitting questionnaires or contact details),

the performance of a contract (when booking and delivering services), our legitimate interest in providing a safe, professional, and evidence-based service.

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5. Data Storage and Retention

Your data is stored securely using encrypted platforms, password-protected devices, and secure cloud systems. Records are retained only for as long as necessary to support you or to meet legal, safeguarding, or insurance responsibilities. You can request deletion of your data at any time unless we are required to retain it for regulatory, professional, or safeguarding reasons.

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6. Your Rights

Under UK data protection law, you have rights relating to your personal data. You have the right to access the personal data we hold about you, to request correction if any information is inaccurate, and to ask for deletion in certain circumstances. You can also request restrictions on how your data is used, object to certain types of processing, and withdraw consent where this applies. In some cases, you may have the right to request that your data is transferred to another provider.

 

Accessing Your Personal Data:

You have the right to request access to the personal data we hold about you. This is known as a Subject Access Request. We will respond within one month of receiving your request. In most cases, this will be provided free of charge. However, we reserve the right to charge a reasonable fee if the request is manifestly unfounded, excessive, or repetitive, or if you request additional copies. To make a request or ask any questions about your data, please use the contact form on our website.

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7. Cookies and Website Data

Our website may collect anonymised usage data using cookies to improve site performance and user experience. You can manage or disable cookies in your browser settings at any time.

 

8. Contact​

For privacy questions, data requests, or concerns, please use the contact form on our website.

 

Effective from: 12th June 2025 

Refined Parenting & Wellbeing Ltd

Registered in the UK